With PSN down for a week and at-risk credit cards status still unknown, Sony finally gets around to emailing users

Written by Matt Swider on April 27, 2011

News: PSN remains offline, but Sony's support is finally coming back online tonight.

PSN remains offline, but Sony's response to the outage and data theft is finally coming back online seven days after PlayStatin Network went down. As a member of the media, we receive an email from Sony's Public Relations department about the ongoing situation yesterday, however, the videogame publisher didn't email users of PSN until just now. The user version of the email we received has a April 27 at 7:01 PM PT timestamp.

The email message reiterated what was said to the media (read: PS3 Online Outage: Your PSN Info Compromised by Hackers, Credit Card Numbers at Risk). Sony has been taking a lot of heat regarding its six day silence on the crisis, from media organizations blasting the company for a blackout when it comes to unanswered questions to US Senators calling the lack of information "troubling."

Finally, the company is taking steps to reach out to individual users on the seventh day. But that still begs the question: Why wait yet another day to send the email to users when the same press release went out to the media the previous afternoon?

Despite the delayed contact by Sony, there are still a number of lingering questions. From "Is my the credit card I used with PSN safe" and, the top query, "When will PSN be back up?" It's strange, but some people are more worried about their CoD: Black Ops online multiplayer than the safety of their financial future.